Your bid results will be posted in My Account, under the "Invoices" tab at midnight on the day the auction has closed. While the auction is open, you will be able to see whether you are the high bidder, or have been outbid using the My Auctions tab of your account manager. If however you have not registered online, you will be notified via fax, phone or email.
Q: How will the winner be determined in the event of a tie?
A:
Sealed Bid Sales - In the event of a tie during a Sealed Bid Sale, the lot will be awarded to the individual whose lot was entered first. This shall apply regardless whether the bidder entered their own bid or the bidder faxed their bid to the Seller to enter on their behalf.
Internet Auctions - On an equal bid, despite whether the bid was accepted as an "auto-bid" or "straight bid", the lot in question will be awarded to the individual whose bid was received earliest. A time stamp recording is kept of all Internet Auctions and Bidding/Time activities and transactions.
Q: How do I receive an invoice?
A:
An invoice reflecting your winning bid amount, buyer's premium and tax will be available on the Invoices tab of My Account upon award. You may check an event's award time using the "More Info" link located on the Sales Calendar for the desired event.
Q: Why does my online invoice say "Awaiting Processing"?
A:
This notice indicates that your invoice has not been paid in full. Upon receipt of payment, your invoice will update to reflect a PAID IN FULL status. If you have submitted payment information and your invoice has not updated within 24 hours please contact Customer Service immediately.
**Note: Online invoices are currently unavailable for Scrap Special Commodities sales (series 6000 and above). GL will send you an invoice upon approval.
Q: How do I arrange for pickup?
A:
There are two options. First, you can pick the awarded lots up yourself, or you can arrange for a third party to pick up the lots for you. In all instances, you will need to contact the site where the lot is located in order to make an appointment for pickup.
Upon arrival at the location, you will need to have a copy of your paid invoice as well as the Waiver and Release of Liability. If a third party is going to pick up your merchandise, you need to provide Government Liquidation, LLC with an Authorization for Pickup in addition to the paid invoice and a Waiver and Release of Liability.
Q: Can Government Liquidation help me arrange for packing/shipping of my purchases?
A:
For your convenience, Government Liquidation supplies a list of local and/or national shipping options on our website. You may view contact information for these vendors by clicking on the "Shipping" icon on our web site, or click on the 
icon next to any Lot Title.
Please keep in mind that this list for informational use only. Government Liquidation does not guarantee the quality of services provided by any of the vendors on the list. For more details, please reference the Removal of Property section of GL's Terms and Conditions of Sale.
Q: Are there any restrictions on exporting merchandise purchased through Government Liquidation, LLC?
A:
Property may not be exported to the following countries per Executive Order: Cuba, Iran, Iraq, Libya, North Korea, the Sudan, and UNITA (Angola), Afghanistan, Belarus, Bosnia-Herzegovina, Burma, China (PR), Croatia, Haiti, Indonesia, Kosovo, Liberia, Macedonia, Nigeria, Rwanda, Slovenia, Somalia, Syria, Vietnam, Yemen, Democratic Republic of the Congo (formerly Zaire), Zimbabwe. Buyers should consult a professional freight forwarder or seek guidance from the specific government agency responsible for licensing the export of property purchased. Buyers may obtain general information at http://www.customs.treas.gov/xp/cgov/export/ for restrictions on exporting goods purchased from Government Liquidation.
Q: Will I still be able to remove my lots due to increased base security?
A:
Government Liquidation will make every reasonable attempt to ensure that buyers are able to receive the property they have been awarded. Please be aware that in the face of added security, you can expect delays. There will be increased inspections of vehicles, personal property and identification. The extent of these increased measures will depend on the threat condition at that particular base. Government Liquidation cannot guarantee that you will be allowed access to the installation where your property is located; we will make information available to our buyers as it becomes available to us.
Q: What are the definitions of each threat condition?
A:
Threatcon Alpha - a general threat of possible terrorist activity, normally will not affect day to day operation at the base.
Threatcon Bravo - an increased and more predictable threat of terrorist activity, will probably affect day to day operation if maintained for many weeks.
Threatcon Charlie - applies when an incident occurs or intelligence is received indicating some form of terrorist action, will most likely create hardship and affect the peacetime activities on the base.
Threatcon Delta - applies in the immediate area where a terrorist attack has occurred or when intelligence has been received that terrorist action is likely, is generally a localized condition and will most likely suspend day to day operations at the base.
Q: What should I do when attempting to get on base with added security?
A:
Please be sure that when attempting to access an installation, you have the following documents handy: Government-issued photo ID (i.e. driver's license, passport, military ID, etc.), Proof of Insurance, Vehicle Registration, and your GL PAID IN FULL invoice. Also, remember to bring a large amount of patience as you can expect delays and increased inspections of vehicles, personal property and identification.
Q: What should I NOT do when attempting to get on base?
A:
Please be sure that you do not have any of the following items in your possession when attempting entry: Weapons or Ammunition, Fireworks or Incendiary Devices, Pets, Alcoholic Beverages, and Contraband or Illicit items of any kind. Also, remember to bring a large amount of patience as you can expect delays and increased inspections of vehicles, personal property and identification
Q: How do I contact Government Liquidation with other questions?
A:
Government Liquidation Customer Service is available from 8-5 pm Arizona time Monday through Friday via phone at 480-367-1300 or email to info@govliquidation.com. Please recognize that peak call hours are from 8-11 am Arizona time, and during the close times on Internet Auctions. You may experience difficulties in contacting us during these hours. For emails with general inquiries regarding policy and procedure, please allow up to 24 hours for a response. Inquiries that require further research by GL personnel, may take longer.
Q: Who is Government Liquidation and what do they sell?
A:
Government Liquidation, LLC (GL), a Liquidity Services, Inc. marketplace is the exclusive contractor of the Defense Reutilization and Marketing Service (DRMS) for the sale of surplus and scrap assets of the United States Department of Defense (DOD). Government Liquidation LLC is the leading global seller of assets in over 500 different U.S. Government commodity categories, including:
- Aircraft Parts
- Electrical & Electronic Test Equipment
- Industrial Machinery & Equipment
- Medical, Dental & Laboratory Equipment
- Uniform & Accessories
- Trucks & Other Vehicles
- Boats & Marine Support Equipment
- Building & Construction Materials
Q: I have already registered but cannot logon to My Account?
A:
If you have already successfully registered but cannot log onto your account, you may be experiencing one of the following problems:
- Your browser settings do not have Cookies enabled.
- An older version of your browser will not allow you past our security settings; you may need to upgrade to a more recent version or adjust your security.
- You may be mistyping your username and/or password (they are case-sensitive)
- Your registration may not have been properly completed.
If you need assistance enabling cookies or upgrading your browser please contact your Internet Service Provider. For all other questions, please contact our Customer Service Department at 480-367-1300 M-F 8-5 PM AZ time.
Q: How do I use the Search Agent feature?
A:
By using the Search Agent feature, bidders are able to save their search parameters so that they utilize the same search again at a later date without re-entering all of the same information. Enter the search criteria and click on Search. When the Search Resultspage comes up, scroll to the bottom to the Save This Search to My Search Agentbox. Name your search and then click on Save this Search.
This function will also allow you to be notified periodically via email of new items that match your search.
The next time you would like to run this search, go to the My Account tab and then the Search Agent tab. A list of all your saved searches will appear. Please keep in mind that we may not have the items you are looking for right now. As we acquire merchandise from the government, we will post it to the site.
Q: Where is GL property located?
A:
Government Liquidation surplus inventory is located at 150 different sites throughout the Continental United States, Alaska, Hawaii, Guam and Puerto Rico. Most of our sites are located on or near military bases. For a complete listing of GL sites, please click on the Locations tab at the top of the page.
Q: Are there any warranties or guarantees on the property?
A:
Government Liquidation property is sold on an "as is, where is" basis and there are no warranties, guarantees, returns, exchanges or refunds.
Q: Are the bid amounts displayed online up to date?
A:
The Watchlist is the best place to view your lots while you are bidding because it is real time. From the My Auctions page, click the [ON] button in the middle of the page to active Auto-Refresh. Click the [OFF] button to de-activate it.
***Please note that the Current Lots, Lot Listing and Search Results pages will have approximately a 10 minute delay in updating bid amounts.
Q: What are Term Contracts and are they available?
A:
A Term Contract is an agreement between Government Liquidation and a bidder for the sale of one particular commodity, at a specific location, over a predetermined period of time. Term Contracts are generally bid on at a dollar amount per unit. Although rare, Term Contracts are occasionally available on the GL website, and will be advertised accordingly.
Q: How do I pay for my Lots?
A:
Unless alternate payment instructions are received before the close of the Event, the full amount of the awarded invoice will be placed on the credit card submitted at time of bid placement. This usually takes place within 24 hours. If you need to arrange for payment other than by credit card, (wire transfer, cashier’s check, money order or bank deposit) you will need to contact Customer Serviceat 480-367-1300 before the close of the event for which the payment will apply.
Please be sure to check your on-line account for your PAID-IN-FULL invoice. It is available by logging onto My Account, Invoices and then clicking on the icon that says 
Download Paid In Full Invoice number ###### here!
If your invoice is not paid within the 72-hour required period but you feel it should have been, please contact Customer Service immediately
Q: How do I submit a wire transfer?
A:
Government Liquidation's wire transfer information is as follows:
Johnson Bank
3131 East Camelback Road
Phoenix, AZ 85016
Routing Number: 075 911 852
To the Account of Surplus Acquisition Venture, LLC, Account Number: 1001477499
When you request the wire transfer from your bank, be sure to include the Invoice Number and Customer Number with your wire. After the transmission, please call 480-367-1300 and advise customer service of your wire transfer. Please indicate the Invoice Number, Customer Number, and Amount of your wire transfer. Failure to do this may result in a delay of your payment.
Q: Is there a deadline for removal of property?
A:
A schedule for removal of property will be established for each sales event. This information is available under the More Info button from the Sales Calendar or the Event Information & Bid Package link on the Lot Details page. The removal period is ten business days from the date on your invoice. The Buyer must remove all property awarded within this time limit.
If for any reason removal cannot be completed within the time period, it is the responsibility of the Buyer to arrange with the GL Site Manager for an extension of time. GL shall not be responsible for property that is not removed within the time allotted.
If property is not removed within the specified removal period for the Event or scheduled for removal at a later date with the GL Site Manager, GL will consider the property to be abandoned by the Buyer, and the Buyer shall have abandoned all right, title and interest therein; to include the entire purchase price of the property. GL is not required to send abandonment or late removal letters to the Buyer prior to exercising the right of abandonment.
Q: What is a "manned" or "unmanned" site?
A:
Specific details for each GL site, including contact numbers, addresses and available dates and times can be found in the "Site Info" area under the Locations tab. All GL sites will either be designated as Manned (GL personnel ARE present at Location) or Unmanned (NoGL personnel present at Location).
This is important to note because Unmanned sites will be more restricted in terms of available loadout dates than will Manned sites. For this reason, the Locations tab on the GL website is a valuable place to visit for making shipping arrangements, or to aide in the decision to bid on a particular lot in remote locations.
Please remember to make an appointment with the Site Manager for all removals. Not all GL sites have a person specifically designated to answer the phone, so please leave a message if necessary.
below the Lot Title. Demil B or Q property cannot be sold to any foreign entity.
symbol below the Lot Titleon the Current Lots page, are slightly different from regular Government Liquidation sales events. Lots included in an Exchange Sale are non-surplus property of the United States Federal Government, and not of Government Liquidation. There are unique 
